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FAQs

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What is Neuro Physiotherapy and how is it different from normal physiotherapy?

Neuro Physio is basically therapy input for the treatment of conditions that affect the brain spinal cord or peripheral nerves. We have a deep understanding of how a neurological condition or injury may affect you physically, mentally and emotionally and our therapy consists of a variety of different approaches to help you improve or manage these challenges. We often use exercise, goal setting, new technology, provide advice and support or sometimes just listen.

How long will a session take?

We want you to get the most out of your sessions and will therefore recommend a duration of appointment which will best suit you. We currently run 30, 45 or 60 minute appointments so whatever works for you best. Our assessments are thorough and will normally take around 1 hour.

What will happen at my appointment?

The initial assessment will be mostly a fact finding session where we will speak about a range of things with you and, following that conversation, we will be able to put a plan in place for you to reach your goals. We will need to discuss previous medical history, current problems, current successes, social impacts, your condition and essentially what you want to achieve from the sessions, so it is worth having a think about these things before your session. All follow up appointments will then consist of various exercises, exploring how you move and teaching/challenging your body to move differently, discussing the need for any referrals and helping to address any other difficulties you may be experiencing. Everyone is different, we are here to help and will tailor your sessions specifically for you.

How often should I see a physiotherapist?

We want you to get the most out of your sessions and therefore, will recommend how frequently we suggest having physio. This could be once or twice a week or alternatively, every other week! We are flexible in our approach and will want to work around what suits you in your lifestyle, family and other commitments.

Do I need a referral from a Doctor?

You do not need a referral from a doctor to engage with our services. There may be times where we will contact your GP to refer you for a certain check up or procedure but we will engage with them upon your consent to do so.

What training do physiotherapists have?

Our therapists are all highly trained in the field of neurological physiotherapy and all have experience working in the NHS prior to working privately. All have a Bsc degree and some of our team also have a Masters degree. Further to that we commit to training our team members to a high level in a variety of areas in order to provide the best possible care. Our team has a varied skill mix and experience, with both junior and senior therapists working together.

Do you accept insurance?

We are happy to work alongside healthcare insurance companies which will usually agree to fund a certain amount of sessions with us. After those sessions are completed, we can apply for further funding from your insurance company on your behalf. Anything after their allotted amount of sessions would have to be self funded. We work with the following insurance companies:-

  • AXA PPP
  • Aviva
  • BUPA
  • Simply Healthy
  • Vitality
  • WPA
What payment methods do you accept?

 We will never ask for payment on the day or up-front, we always invoice on a monthly basis for however many sessions were completed within that month. The invoice can either be posted or emailed to you which will outline how much is owed at the end of the month which can either be settled via bank transfer, over the phone or cheque – whichever is easiest.

Can I bring someone with me?

Of course! Foundations Physio believe that working with your surrounding support and family is extremely important for getting the most out of your sessions. We completely appreciate that family and loved ones will want to be involved in your care and we are more than happy to work alongside them through your journey to recovery.

What do I wear to an appointment?

Whatever is comfortable! We recommend something that is easy for you to move in and something which will allow a range of movement of your body to ensure that nothing feels restrictive or uncomfortable. If you are coming to one of our classes please ensure you bring some water!

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Without exception the team’s kind and professional manner has enabled our residents to regain confidence and self-belief which has led to them reaching their optimum potential along their individual and often complex journeys. Thank you, it is an absolute pleasure to work with you all.

Manager of Gracewell Care Home

The team have an excellent collaborative demeanour, bringing their encouragement, experience and analysis to bear on every aspect of my rehabilitation process. I wasn’t sure at the beginning what Foundations Physio would bring beyond what my NHS physio was providing, but I’m now convinced my progress has been much quicker thanks to their input.

Neil

Foundations Physio give people their independence and confidence back. As a carer I see the impact the physio sessions have on the residents. It motivates people to keep moving forward, gives them hope and encourages them to think positively.

Gracewell Carer

I cannot recommend Foundations Physio highly enough! The team have been visiting residents in our home since June 2014 when we first opened our doors. The difference that they have made, not only to the physical well being but also to the psychological and emotional well being of the residents here is truly outstanding.

Sharon Parkin - Care Home Manager

Adam was my Physio whilst I was in a rehabilitation unit and then subsequently when I was at first at home. I could not stand up, let alone walk when he first started helping me. He was very caring, supportive, encouraging and pushed me to do things that I did not really believe that I could do. So now after a further 9 months, I feel that I am really leading a fairly normal life again and am not sure that would have happened without his initial support and care.

Judith

I can’t tell you how pleased I am to have met Adam. He was there for through some really rough times with helpful advice and support. My MS was really getting me down and I now have some useful aids and a new support group that Adam introduced me to. My family would also like to thank the Foundations Physio team for their encouragement and positivity.

Jackie

Adam has been my father’s physio for over a year and the care and attention he has shown has been excellent. We were fortunate to meet Adam a couple of years ago through the NHS and have subsequently used Foundations Physio on a private one to one basis; the incredibly high level of care has been absolutely super.

Sharon

We are a very diverse group with various disabilities, the sessions are geared to improve all of us individually. Adam leads the group with great empathy and understanding of our needs, at the same time as being quite a work out for us it is also an enjoyable experience.

Russell Lodge Exercise Group

Who we work with

Foundation Physio are proud to work with the following organisations & businesses